EOS is looking For AGM/DGM Operations Sales For Mumbai

Role & Responsibilities

Define and drive strategic initiatives that result in improvements in companies service offering and customer support

Understanding the Profit and Loss Statements of a Business and Taking in right effective decisions to optimize business margins

Manage day-to-day overall operational execution to enhance cost control, profitability, quality, productivity and efficiency throughout the company's operations departments.

Full accountability for identification of operational issues resulting from quality audits and/or - Voice of the Customer- as well as accountability for systemic issue resolution

Work with Client Relations leadership end to ensure we deliver to our SLA commitments, responsive to the changing needs of our customers and proactively improving productivity and sigma quality levels.

Develop and coach a strong and cohesive operations leadership team. Assure all hourly employees receive the proper training, feedback and support to achieve their objectives and deliver on customer requirements.

Build, develop and manage operations leadership team capable of carrying out needed operations strategies while improving employee relations and retention.

Assure master production schedule is coordinated with all support departments and integrated with the overall company's transaction/volume expectations.

Construct detailed business cases and financial models and accompanying executive presentations for proposed operations improvement initiatives. Facilitate the development and implementation of metrics/reports to measure the success of business improvement initiatives.

Oversee operations budget & work with Finance Controllers to ensure compliance with organizational expenditure requirements. Experience of working in third-party BPO or captive off-shore operations is pre-requisite.

Possess strong management, organizational, planning and interpersonal and communication skills with the ability to manage multiple priorities

Understanding the existing Business Design needs and implementing the Delivery mechanism through Detailed Study and understanding of Process Documents and Mail Exchange in Pre Bid. Supported Exit Transitions for Contractual Business closures and/or movement from one delivery location to another through effective rebadging of resources, technology license and id management and handover of IP & Confidentiality Documents"

Perks and Benefits 

negotiable for the right candidate